Troubleshooting

Please follow the steps below for troubleshooting various products offered by CFES.

How do I clear my browser cache, cookies, and temporary internet files?

Common troubleshooting steps for website issues are to clear your browser history, and delete your browser cache and cookies.  

If you receive the error "It appears you have a valid Blackbaud account, but you are not currently associated with any organizations in our system." you need to follow these steps.

Click the link for your browser below and follow the steps to clear your browser history and delete your browser cache and cookies:

How do I allow pop-ups in my browser?

By default, most browsers block pop-ups from automatically showing on your screen.  Sometimes a website needs to pop up boxes or new windows.  Follow the steps below for your specific browser. 

  • Google Chrome

    • Open Chrome.

    • Click the icon with three horizontal bars/dots in the upper right side of the browser toolbar.

    • Click Settings.

    • Scroll to the bottom of the Settings section and click Show advanced settings... .

    • In the Privacy section, click Content settings... . The Content settings window appears.

    • Scroll to the Pop-ups section and click it.

    • Click the Add button in the Allow section.

    • Type in the address https://cfes.donorcentral.com

    • Now try going back to DonorCentral at https://cfes.donorcentral.com and try accessing the content again.

  • Mozilla Firefox

    • Open Firefox, then go to the web page that you want to allow pop-ups.

    • In Firefox's URL window, highlight the entire web address of the current page, then choose the Copy command from the Edit menu or right-click and choose the Copy command.

    • Click the icon with three horizontal bars in the upper right side of the browser toolbar.

    • Select Options (Windows) or Preferences (macOS).

    • In the left sidebar, click on the Content icon to display the Content section.

    • In the Pop-ups section, ensure the Block pop-up windows checkbox is selected, then click the adjacent Exceptions... button.

    • In the Address of web site: field, choose the Paste command from the Edit menu or right-click and choose the Paste command, and then click Allow.

  • Microsoft Edge

    • Microsoft Edge has no per-website control over blocking pop-up windows. Pop-ups are either blocked, or they are not. To allow pop-ups:

      • Click the ellipsis icon (...) in the upper right corner of your web browser, and then click Settings.

      • In the Advanced settings section, click View advanced settings.

      • In the Block pop-ups section, click the switch to Off. Pop-ups are now allowed.

      • To block pop-ups once again, click the switch to On.

  • Microsoft Internet Explorer 

    • Open Internet Explorer, then go to the web page that you want to allow pop-ups.

    • In Internet Explorer's Address field, highlight the entire web address of the current page, then right-click and choose the Copy command.

    • From the Tools menu (the gear icon on the far right), select Internet options. The Internet Options dialog box opens.

    • Click on the Privacy tab.

    • Under Pop-up Blocker ensure the Turn on Pop-up Blocker checkbox is checked, and then click Settings. The Pop-up Blocker Settings dialog box opens.

    • Right-click in the Address of website to allow: field, then choose the Paste command.

  • Safari

    • Safari has no per-website control over blocking pop-up windows.  Pop-ups are either blocked, or are they are not.  To allow pop-ups:

      • From the Safari menu, choose Preferences... and click the Security tab.

      • Ensure the Block pop-up windows option is not checked. Unchecking this option will allow pop-ups.

      • To block pop-ups once again, check the Block pop-up windows checkbox.

On DonorCentral, how do I disable Google Authentication and switch to using a Blackbaud ID?

On DonorCentral, the login page loops.

Follow these steps:

In Chrome:

  1. At the top right click More (three dots).

  2. Click Settings

  3. At the bottom press Advanced

  4. In the Privacy and Security section, click Content Settings

  5. Select Cookies

  6. Click the button next to Block third-party cookies and site data, to turn it off (gray)

VISIT US

1324 Belmont Ave., Ste. 401

Salisbury, Maryland 21804

Tel: 410.742.9911

HOURS

Mon. - Fri. 8 am - 4 pm

SUMMER HOURS: June 4 - Sept. 1

Mon. - Thurs. 8 am - 4:30 pm

Fri. 8 am - Noon

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